Overview
At Melita Fitness & Rehab, we respect the dignity and independence
of our guests and we are committed to providing full and equal access to
everyone who visits our facility and website. Here’s what you can
expect from us:
Communication
We are committed to effectively communicating with our guests. We
provide, at no charge, auxiliary aids and services which are reasonably
necessary to achieve effective communication. We accept Operator Relay
Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the
same manner as traditional telephonic channels.
Website Access
We endeavor to develop and update website content using current
technologies that effectively communicate with and afford full and equal
access to persons with disabilities. We make every effort necessary to
meet online usability and design requirements, including those
recommended by the World Wide Web Consortium (W3C) in its Web Content
Accessibility Guidelines 2.1 as well as requirements under the
Twenty-First Century Communications and Video Accessibility Act of 2010.
Assistive Devices
Our customers and guests are welcome to use their own personal assistive
devices to access our merchandise and services. If an assistive device
or technology is incompatible with our facilities, we will work with our
customers and guests to provide full and equal access through
alternative measures.
Companions and Service Animals
Companions, guide dogs or other service animals are welcome to accompany
guests with disabilities while visiting our facility. We will also
sensitively, respectfully and discretely provide personal assistance
when requested.
Interruption of Services
If we are temporarily unable to offer any special facilities or services
that assist customers and guests with disabilities, we will immediately
provide notice of this interruption and the anticipated time when these
services will be resumed.
Training
Our entire staff receives ongoing and documented training in order to
properly communicate with and provide sensitive, helpful and respectful
assistance to our customers and guests with disabilities.
Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when
it is necessary to provide our customers and guests with full and equal
access to our facility, website or communications channels.
We are continuously working to improve the accessibility of content on our website. Below, you’ll find a few recommendations to help make your browsing experience more accessible:
If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.
- Use the keyboard to navigate screens
- Increase text size
- Magnify your screen
- Change background and text colors
- Make your mouse pointer more visible (Windows only)
If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
Customer Feedback
We actively encourage the participation of all customers and guests in
our feedback process. In addition to sharing your comments in person,
you may also contact us by:
Mail:
11689 Sorrento Valley Road, Suite Q, San Diego, CA 92121
Email:
[email protected]
If you feel that these standards have not been maintained in your situation, please let us know by calling: (858) 261-4279 we gladly accept TRS calls.